We accept unused product returns for 30 days from the original ship date. To return an unused product you must call for a return authorization and the product must be shipped freight prepaid. In some instances products may be returned after the 30 day time period, but in these cases you must call for authorization, you will be subject to a 10%-20% restock fee, products must be shipped freight prepaid, and these instances will be handled on a case by case basis.
Unfortunately there are absolutely no returns on custom or "one off" products. These items are made specifically per customer and are unsellable to the general public. Therefore, once you buy it you own it.
All of Ouverson Engineering products are Warranted 100% against manufacturer defects.
We do not warranty against flagrant disregard for common sense. For instance if you are using stock 16 spline shafts with 62" tires, the shafts are going to break and will not be covered under warranty.
To claim warranty you must call and get a return authorization. All products must be returned freight prepaid. This means we do not pay for you to send the products back to us.
The shipping prices charged include a modest amount for packaging as some products may require. Some orders may require additional shipping charges. In that case, the payment may increase from the total charged (up to 15%) to cover this. This is a rare occurrence and only done to cover costs.
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